Our UX audit service gives you easy fixes to vastly improve your product.

High-impact recommendations that directly impact your ROI, ease of use, and critical UX flaws.

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Ready to take your
product to the next level?

We get it. You've been moving fast, adding features, trying to hit your release dates, and get things shipped to your target audience, all the while doing quality assurance checks at lunch.

But now you've got a tangled mess of features and experiences that feel disconnected and unintuitive.

Think about your potential

You know that your application could be so much better. There are apparent UX flaws and design issues, but you don't know where to start.

Done-for-you UX Audit Service

Imagine someone coming in and identifying all of your major UI/UX flaws, giving you a clear report with prioritized changes that you can execute within a few weeks.

What is a UX Audit?

Our holistic audit goes through your entire application
with a fine-toothed comb

Every screen, and every click is meticulously analyzed to uncover user pain points, areas for improvement, and opportunities to enhance the overall user experience of your application.

Think of it as a detective mission to uncover all the areas
where your app could use some TLC

We'll have our team of UX designers evaluate what's working and what's not. After our report, you'll have a clear picture of how to take your app from "meh" to "wow"

What's in our UX audit Service?

Every screen, and every click is meticulously analyzed to uncover user pain points, areas for improvement, and opportunities to enhance the overall user experience of your application.

Our UX team will identify problems to solve like:

Confusing Navigation

Wonky interactions

Multi-step processes that can be simplified

Cluttered and confusing screens

Inconsistent visual styles

+a whole lot more!

Here's a sneak peek at what a
UX Audit report looks like

The client loved it as well.

“The new design put us up on a pedestal compared to our competitors. That’s really what made the difference for us.”
Andrew Mauer
CTO, Rise

We always strive for 100% customer satisfaction and know your company does too. That's why we help surface all the user pain points so you can give your customers what they want.

We can help your company maximize ROI by making your user personas thrive!

Our UX Audit Report

Our UX design audit covers the following categories:

Visual and user interface design

Consistency (visual & ux)

Usability heuristics

Navigation and hierarchy

Accessibility and compliance

Mobile behavior

Specifically, we'll dive into the entire user journey and to provide a heuristic evaluation for both user objectives how it looks and how it feels.

How it looks

We have a keen eye for detail and won't let anything slip by unnoticed. We'll have a treasure trove of insights and recommendations to help you take your app to the next level.

Fields and forms

Are you accidentally adding friction or keeping users from completing tasks?

Login & registration

Can the processes for signing up and signing in be improved?

Mobile UX

Does your app adhere to best practices for mobile interfaces?

Architecture

Does the app structure and navigation make logical sense?

Interaction

What elements do users need to actively interact with, and are those elements easy to find and use?

Visibility of system status

Are users able to quickly determine the status of the application?

How it Feels

Maybe you’ve heard the old saying about putting lipstick on a pig. If your app’s architecture, systems, and error handling are flawed, no beautiful design can cover them.

User trust-building

Does the app feel safe and secure? Is it user-friendly?

Privacy

How do you secure user data and communicate your privacy policies?

Match

between the system and the real world

Error prevention & handling

Does the app help users recognize, diagnose, and recover from errors?

Help and documentation

Where can users go for help?

User control and freedom

Are users guided in a way that feels helpful without being stifling?

Recognition vs recall

Are elements truly intuitive, or are users forced to memorize them?

What's the process like for creating UX audits?

The process takes roughly two weeks.

We'll meet with your team to establish clearly defined goals for success and get an in-depth walkthrough of your application to understand its purpose, business model, user personas, any quantitative data, and other relevant metrics (like google analytics, mobile analytics, or heat maps) that we help tie to KPIs.

Then we meet internally, compile findings, measure metrics alongside our established criteria in step one, and assemble a world-class report.

Want to improve user experience and boost customer satisfaction?

Let our UX design Audit help you create an intuitive and engaging user interface.

Send us a message

Book a free consultation

So, if you want to give your app the TLC it deserves, book a UX audit today and let the healing begin!

Sign up for our UX Audit and get the expert guidance you need to create a seamless user experience.

What's the business value of a UX audit?

The Audit will usually pay for itself

UX audits can uncover some very obvious business value as well as hidden gems. After presenting one audit to a customer we found out that we could save their account managers 2-4 hours each day by optimizing a reporting flow. The ROI on that paid for itself in less than a week!

Your secret weapon

An effective UX audit is like a superhero, swooping in to improve user satisfaction, boost conversion rates, and even save you money on development costs. It's a secret weapon to help you stay ahead of your competitors and keep your target users happy and productive.

Increase engagement and retention

By ensuring your app is user-friendly and intuitive, you'll increase engagement and retention, leading to positive word-of-mouth recommendations and bigger profits. And let's not forget the bonus of catching any problems early on before they become costly headaches down the road.

What if I want
to do it myself?

The process takes roughly two weeks.

You might be thinking...Gee, that sounds great! A dedicated UX team combing through my application and giving a thorough UX review...but what if I want to conduct a UX audit by myself?

You've got a lot on your plate dealing with current users, multiple departments emailing you at all hours of the night, but yes, you can be your own one-person design team and use our checklist to help guide you through it.

If you get stuck and want help, we can always swoop in and save the day.

Don't let a poor user experience hurt your business

Join our UX design service and discover how we can help you create a user-centered design that keeps customers coming back.

Send us a message

Book a free consultation

There might be one small problem, though...

You're too close to your application to understand its holistic flaws objectively. Sure, you're aware it could be better, but you need a fresh set of UX eyes to come in a give you actionable recommendations that can be implemented NEXT SPRINT. Maybe you've thought:

  • Why aren't people able to complete these core flows?
  • Why isn't anyone using that feature?
  • Why are support tickets through the roof?
  • Why do the elements look inconsistent from screen to screen?

You need someone who can understand your business existing digital product, your user, and user experience as whole. Only then will you be able to implement changes that increase conversion, decrease support requests, and maximize profits.

How much does a User experience audit cost?

Great question! Depending on the size of the application, they generally cost around $5,000. Anything additional like usability testing, user surveys, or user interviews would be an optional addition.

Who are UX Audits for?

Our UX audits are geared toward digital products, mobile apps, or web applications. We thrive in understanding a company's business goals for complex web and mobile applications with enormous user flows and hairy problems.

Who are UX Audits not for?

We tend to stay away from ecommerce websites, landing pages, and content sites.

Don't worry, though! If this is you, we can point you to a trusted resource.

Do you provide fixes for the things you find in the audit?

Sometimes the fix is easy and obvious, and we'll provide a way to fix it in our comment. Other times there are a few paths of recommendation that you'll want to discuss with your team. Occasionally, it requires a redesign of that concept, feature or element which would be an additional service that we're happy to provide in a separate scope of work.

Optional Add-ons

Maybe you’ve heard the old saying about putting lipstick on a pig. If your app’s architecture, systems, and error handling are flawed, no beautiful design can cover them.

Competitive analysis

We'll analyze how your competitor's digital products accomplish similar challenges in your industry from a design process UI/UX standpoint. By understanding who does what (both good and bad) can help identify patterns and trends that will enhance your users' experience.

Design System

We can craft a scalable design system that will help you team build products and features faster and collaborate with devs more efficiently.

User testing

This is still one the best way to find out your digital product's overall usability and exactly what your users think about using your digital product. We'll set up the user test, record it, and provide future tweaks and recommendations!

Survey design

Surveys can be great ways to get quantitative information from data collected to help inform usability issues at scale or answer questions on future roadmap priorities.